Frequently Asked Questions

Can I cancel or edit my order after I've placed it?

Yes, you can edit your order only once and within 24 hours of placing it. And you may cancel it at anytime with a partial refund (exam fee). However, this feature is currently unavailable directly on the website. Our team is working hard to add this functionality soon!

In the meantime, if you need to edit or cancel your order, please contact us via WhatsApp or email

Please be aware that editing or cancelling your order is a manual process and may take up to one business day. It's possible that our system may find you a seat based on your original order criteria before we can process your edit. In such cases, we won't be able to make further changes, but you may still manage your scheduled exam directly on the Prometric website, subject to their rescheduling terms and policies.

How do I track the status of my order?

Log in to your account and head to the Dashboard, you will find Order Details button next to each order. Click on it to see the real-time status of your order, including pending, completed, or failed order status.

I think there's an error with my order. What should I do?

If you encounter any issues or believe there's an error with your order, please contact our support team immediately. We're here to help! You can reach us at WhatsApp or email. Please provide your order details so we can assist you efficiently.

What is your refund policy?

We understand that things happen. We offer both full and partial refunds based on the specific circumstances:

• Full Refund (Service Fee + Exam Fee): Full refunds areissued automatically if our service is unable to secure an available exam seat within the date range and locations specified in your original order. Refunds are processed within 14-30 business days and credited to your original payment method.
• Partial Refund (Exam Fee Only): Partial refunds areissued for cancelled orders. The service fee is non-refundable. To request a cancellation and partial refund, please contact us via WhatsApp or email

Once our service has successfully found and scheduled an exam seat for you, we are unable to process cancellations or refunds.

When will my refund be processed?

If your order fails because we were unable to find a seat, your refund will be processed automatically and credited to your original payment method within 14 business days.

What payment methods do you accept?

We currently accept Mada, Visa, and Mastercard.

I couldn't find the answer to my question here, what should I do?

No problem! Our support team is here to help. Please contact us via WhatsApp or email, and we'll be happy to assist you.